WHO SHOULD ATTEND:
Specialists and managers who wish to implement the techniques of service delivery and customer services
 
BENEFITS:
In this seminar, service delivery techniques and rules that must be followed in customer services which has been developed within today's marketing perspective are addressed and discussed in a practical way.

CONTENT :

• Past and Present Marketing
• Modern Marketing and Sales
• Marketing Tools of Enterprises (4P)
• Marketing and Sales Functions
• Must-have features for Marketing and Sales Personnel
• Determining Participants' Approaches to Marketing and Sales
• Communication with Customers and Challange
• Human Aspect to Persuasion
• The Importance of the first five seconds in Customer Relations
• Sales Meeting
• Meeting Preparations and Planning
• Expressing the benefits to be provided to the customer effectively. 
• Receiving and Resolving Customer Objections
• Salesman- Customer Business Game
• Effective and Creative Sales Applications 
• ( The application is carried out with the participation of all the participants in groups of 2 and provides the ability to monitor their own behavior on videotape and discussed on )