WHO SHOULD ATTEND: 
All staff in company representation and customer relations.
 
BENEFITS:
Producing effective and creative solutions has a great importance in customer relations to overcome the challenges. The aim of this seminar is; making participants gain the abilties and knowledge required in order to understand the other side,to resolve conflicts and to compromise in a practical way.

CONTENT :

• Concept of Communication
• Body Language
• Self-knowledge
• Understanding the opposite side
• Interaction skills
• Dealing with Customer Excuses 
• Negotiations with different types of customers / practise
• Conflict Management
• Key Skills Dealing with Conflicts 
• Effective Conflict Resolution
• Persuasion Skills
• Techniques that should be applied during negotiations 
• Complementary Elements of Negotiations
• Stages in Negotiations and Settlements