WHO SHOULD ATTEND:
All managers and employees who understand the importance of controlling emotions.
 
BENEFITS:
The aim of this seminar is to establish the ability to control emotions, the skill of exhibiting proactive behaviors and the skills to communicate with customers with unique customer structure in order to achieve customer satisfaction via "customer-oriented approach",
 
CONTENT:           
 
Social Mirror and Social Map 

• Social roles and their effects in human behaviors
• Social Perspective
• Our Perspective

• Meaning of emotion
• Formation of our emotions
• Emotion Clusters

• Stimulants that form behaviors
• Our responces to stimulants
• Our emotional patterns
• How should we control emotions

• Reasons to get angry
• Rage feeds rage
• Soothing patterns

• What is Emotional Intelligence? Why Did it Become Important?
• Emotional intelligence in managers
• Keys to emotional intelligence

• Psychological factors
• Physical factors