WHO SHOULD ATTEND: 
Employees working with customer relations in marketing and sales fields.

BENEFITS:
To acquire the most valuable asset to provide an advantage in the competition of today's world, the customer asset, it is inevitable to adopt the institutional philosophy focused on customer and take steps accordingly.Customer relation management and its vision's basic implementation areas are instructed. 

 
CONTENT :

• Competition lanes in the new century
• Customer oriented competition
• Current challanges and success focused companies
• Customer focused axes
• Maturity grade measuring
• Job samples and targeting
• Project and scaling
• Roadmap to attain customer focus
• Workshops