WHO SHOULD ATTEND: 
 All managers and specialists
 
BENEFITS:
  Improving participants' skills of having effective and smooth conversation with each other and with external customers.
 
CONTENT:  
 
 What is Communication?

• Self-knowledge
• Plain and blind side of our personality
• Sender-Receiver in communication
• Communication challenges
• Ways to overcome communication challenges

• Factors that affect perceiving impulses
• Paradigm detection mechanism
• Self-perception
• Relationship between impulse,perception and behavior.
• Communication conflicts

• What is listening? What are the types of listening?
• Active and passive listening
• Evaluation of listening skills
• I/you/we words in emphatic communication
• Communication synergy
• Body language